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Terms & Conditions

Effective Date: 01.11.2025
Owner & Provider: Anne Schubert
Business Location: Trienter Str. 8, 01217 Dresden (Germany)
Governing Law: German law and EU regulations

1. Scope of Agreement

These Terms and Conditions apply to all Services offered by Anne Schubert, including but not limited to:

  • One-to-one voice, pitch, and public speaking coaching
  • Group programs and trainings (online or offline)
  • Webinars, workshops, and events
  • Any supporting digital materials or resources


By purchasing or registering for any of these services, you accept these Terms as legally binding.

2. Nature of the Services

Our coaching services are designed as a personal development process in a business context, focusing on:

  • Voice and body awareness
  • Authentic self-expression
  • Presence and confidence in communication


These are experiential sessions, not educational programs in the formal sense. They do not include assessments, certifications, or structured learning objectives.

In individual coaching sessions, no formal skills are taught or tested. The sessions are designed to support participants in exploring their own impact in communicative situations. The purpose is not the delivery of knowledge, but the facilitation of personal clarity and a heightened sense of presence. No structured curriculum or assessment is involved.

This offer is based on self-experience (‚Selbsterfahrung‘ in German) and individual development. It is not a distance learning program under the German Fernunterrichtsschutzgesetz (FernUSG) and does not require ZFU approval.

3. Participation, Conduct & Confidentiality

To ensure a professional and safe coaching environment:

  • All 1:1 coaching sessions are conducted live via Zoom or comparable video conferencing platforms.
  • Group settings require participants to respect the confidentiality of others.
  • Discrimination, harassment, or racism are strictly prohibited and may result in immediate exclusion without refund.


Participants may not record, distribute, or reuse course materials without prior written permission.

4. Payment & Access

 

  • Full payment is due upon registration unless otherwise agreed in writing.
  • Access to digital programs or scheduling of coaching sessions will be granted only after payment confirmation.
  • Payment is processed securely via Stripe (or another authorized payment provider), integrated with our coaching platform (SOMBA).

5. Refund & Cancellation Policy

As the coaching services are interactive and live, refunds are generally not possible after purchase.

However, I value fairness and trust in our collaboration.

  • One-to-one coaching:
    If, after your first session, you feel that the programme is not right for you, you may request a partial refund (the cost of Session 1 will be retained).
    Sessions may be rescheduled up to 24 hours in advance without penalty.
    Sessions cancelled with less than 24 hours‘ notice will be considered as having been completed.
    If the coach must cancel a session due to illness, technical issues or force majeure, they will offer a new date at no additional cost.
  • Group programmes and live events:
    As group size and dynamics are essential to the experience, cancellations are not possible after purchase. However, if you cannot attend due to illness or exceptional circumstances, please get in touch. We will do our best to find a fair solution, such as offering you partial credit towards a future programme.
  • Discovery calls:
    These are non-binding and offered free of charge to help you decide if coaching is right for you before committing.

 

All refund and cancellation requests must be made in writing via email.

Section 6 explains in detail the statutory 14-day right of withdrawal for online purchases, including the option to waive it for immediate service access under § 356 (5) BGB.

6. Right of Withdrawal

As per EU consumer protection law, clients have the right to withdraw from an online purchase within 14 days, unless:

  • The service begins before the end of the 14-day period, and
  • The client explicitly agrees to this, and
  • Acknowledges the loss of the right to withdraw


Such consent will be collected during checkout and recorded with the purchase. If no consent is given, the coaching service will be scheduled to begin after the 14-day period.

7. Contract Duration, Termination & Rescheduling

Coaching contracts do not renew automatically.

  • One-to-one coaching: Each 1:1 coaching package constitutes a full service agreement. Once the first session has taken place, the package becomes binding and non-refundable. No partial refunds will be issued for unused sessions, as time slots are reserved exclusively for you.
    If exceptional circumstances arise (for example, illness or force majeure), clients may request to pause or postpone their package in writing. In such cases, the coach may offer a fair solution, such as rescheduling or limited credit towards a future programme.
    Sessions can be rescheduled up to 24 hours in advance without penalty. Sessions cancelled with less than 24 hours‘ notice will be counted as completed.
    If the coach must cancel a session due to illness, emergencies or technical issues, they will offer a new date at no additional cost.
  • Group Programmes: The contract ends on the last day of the programme.
    No refunds will be given for missed sessions or non-participation, for any reason including illness, technical difficulties or force majeure.
    However, we will make every effort to provide access to materials or recordings where possible.

8. Intellectual Property

All materials provided, including worksheets, recordings, and digital content, remain the intellectual property of Anne Schubert and may not be reused, copied, or distributed without prior written permission.

9. Disclaimer & Limitation of Liability

Our coaching services support personal and professional development within a business context. They do not constitute therapeutic, medical or psychological treatment.

The results achieved depend on each participant’s commitment, openness and consistent practice. Although we make every effort to provide high-quality support, we cannot guarantee specific outcomes or business results.

To the maximum extent permitted by law, our total liability for any claim, loss or damage shall not exceed the amount paid by the client for the relevant coaching programme or session. We are not liable for indirect or consequential losses (such as loss of income or opportunities).

 

10. Governing Law

This agreement is subject to the laws of the Federal Republic of Germany. Place of jurisdiction is the business location of the provider, unless mandatory consumer protection law provides otherwise.

In the event of a dispute, both parties agree to attempt to resolve the matter through informal negotiation. If the issue cannot be resolved amicably, the dispute shall be settled by binding arbitration in accordance with the applicable laws of the Federal Republic of Germany.

In accordance with EU consumer regulations, information on official consumer dispute resolution bodies is available at:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

We are not obligated and generally not willing to participate in formal dispute resolution proceedings before a consumer arbitration board.

11. Contact

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Anne Schubert
Trienter Str. 8
01217 Dresden

E-Mail: info@anne-the-trainer.com